Updated on March 4, 2026
Article 1 | Scope.
1.1. All contractual legal relationships between the public limited company All-Connects, with registered office at B-2550 Kontich, Satenrozen 3 and company number BE0477.167.546 (hereinafter referred to as: "All-Connects") and the customer (hereinafter jointly referred to as: "Parties") are governed by these general terms and conditions, unless expressly deviated from in writing by All-Connects.
1.2. The contractual legal relationships between All-Connects and the customer may, depending on the case, take the form of immediately expiring agreements, including but not limited to purchase and sale agreements, or agreements with successive performances, including but not limited to services and rentals.
1.3. Unless otherwise confirmed in writing by All-Connects, these general terms and conditions take precedence over any general terms and conditions of the customer, even if these have not been explicitly rejected by All-Connects.
1.4. The customer declares that they have read and agree to these general terms and conditions prior to concluding the agreement. By concluding an agreement, the Customer is deemed to have agreed to the General Terms and Conditions.
1.5. The general terms and conditions may be amended unilaterally by All-Connects at any time. However, the terms and conditions in force at the time of concluding the agreement shall remain applicable to the agreement with the Customer.
1.6. Customers who have entered into an agreement with All-Connects under the general terms and conditions are deemed to agree to these terms and conditions for any amendment and/or addition to this agreement and/or any subsequent agreement that the Customer enters into with All-Connects, either verbally or in writing, without these terms and conditions having to be sent to the Customer separately in that case. The foregoing provision is subject to an exception in the event that All-Connects has made changes to the terms and conditions in the meantime, in which case these new terms and conditions will be sent separately to the Customer again, who must agree to them again (implicitly).
Article 2 | Establishment & execution
2.1 After the customer has placed the order with All-Connects, All-Connects will provide the customer with a quote based on this order. An agreement between the parties will only be concluded upon acceptance of this quote by the customer.
2.2. Quotations drawn up by All-Connects are always without obligation, but expire after thirty days from the date of the quotation. If the customer does not accept the quotation within the specified period of validity, no agreement will be concluded between the parties, except for the exceptions in 2.3.
2.3. Anagreement with All-Connects is concluded in one of the following three exclusive ways: – when the customer has communicated their unconditional confirmation of the quotation drawn up by All-Connects to All-Connects within the period specified in Article 2.1; or – when there is no quotation, after the express acceptance of the order by All-Connects; or – when All-Connects executes the order placed by the customer.
2.4.Each agreement shall be deemed to have been concluded, after acceptance, at the place of All-Connects' registered office. Any deviation from this must be expressly accepted in writing by All-Connects.
2.5. Anyagreement with All-Connects shall be deemed to be performed at the address of All-Connects' registered office, even if All-Connects provides the services and/or products concerned elsewhere.
2.6. Thestart date of the agreement is determined in the following ways, unless explicitly stated otherwise on the accepted quotation, and in this order: 1. Delivery date, 2. Installation date carried out by All-Connects or by an external party on behalf of All-Connects, 3. Thirty days after the end of the month following the signing of the quotation or confirmation of the order.
Article 3 | Revocation of agreement
3.1. The Agreement may not be canceled by the Parties at any time.
3.2. The customer does not have any right of withdrawal with regard to the Agreement.
Article 4 | Termination of agreement
4.1.The duration of the agreement is stated on the order form. If this is not explicitly stated, the duration is 12 months for purchases and 36 months for rentals from the date of conclusion for agreements that are not immediately expiring agreements, such as the purchase/sale agreement.
4.2.At the end of the specified term, these agreements will be tacitly renewed for successive periods equal to the initial term of the agreement. If the customer does not wish to have a tacit renewal, the customer must send this notification by registered letter at least 60 calendar days before the end date of the agreement. If the customer gives less than 60 calendar days' notice, the agreement will be considered renewed.
4.3.An agreement may be terminated prematurely by the customer and/or All-Connects, provided that the termination fee is paid.
This termination fee consists of a lump sum equal to 50% of the unpaid portion of the remaining term of the agreement in question.
4.4.Early termination of the agreement by the customer shall in no case entitle the customer to a refund of sums already paid.
4.5. Upon termination of a rental agreement, the customer shall return the goods provided to All-Connects within eight (8) days of the termination of the agreement. If the customer fails to return the products within the specified period, the products not returned will be charged at the standard new price set by All-Connects in their price list.
Article 5 | Delivery
5.1.Unless otherwise stipulated, All-Connects fulfills its delivery obligation when the ordered products and/or services are made available to the customer at All-Connects' registered office.
5.2.If All-Connects additionally undertakes to deliver the ordered products to a location agreed upon by the parties, transport shall be at the risk and expense of the customer.
5.3.The specified delivery times are indicative only and are only binding on All-Connects to the extent that it must endeavor to adhere to these times as closely as possible.
5.4.The expiry of the specified delivery period shall in no case give rise to any right to refuse or cancel the order or to claim compensation, unless this is due to bad faith or gross negligence on the part of All-Connects.
5.5.The delivery times shall in no case constitute an essential part of the agreements concluded, unless specifically agreed between the parties.
5.6. Delivery is carried out by an external supplier. If no one is present to receive the products upon arrival, the customer must make the necessary arrangements with this external supplier to ensure that delivery can still take place (e.g., post office, vending machine, leave at the door, etc.).
5.7. If delivery cannot be completed because delivery to the delivery address is impossible for reasons not attributable to All-Connects, or if the customer unlawfully refuses delivery, such as by not collecting the package from a postal point, vending machine, etc., the customer remains obliged to pay the full price as stated in the quotation.
Article 6 | (Rental) prices & subscriptions
6.1. The prices listed on the quotation and the order form do not include VAT, taxes, or related costs (including shipping costs and communication costs for text messages and voice messages), which are always the responsibility of the customer.
6.2.The prices stated on the quotation and the order form exclusively include what is described in the aforementioned documents. If the customer requests additional services (including technical assistance) that are not provided for in the quotation and order form, All-Connects will invoice the customer for these additional services.
6.3. The initial installation and all future technical interventions shall be at the customer's expense.
6.4.The (rental) prices and subscription fees are indexed annually without further formalities, according to the following indexation formula in accordance with Article 57 of the Act of March 30, 1976: P=P0 (0.2 + 0.8 (X1 : X0)).
Explanation of formula:
* P: the revised price
* P0: the base price
* X1: the national reference for labor costs for Joint Committee 200 for the month of December preceding the revision
* X0: includes the same labor costs for the month of December preceding the quotation.
6.5.All-Connects will invoice the customer based on the information provided by the customer on the order form. If no specific requirements are specified on the order form, All-Connects will invoice according to their established procedures, namely:
6.6. Amaintenance, repair, or installation appointment does not automatically result in the termination of subscriptions.
To cancel subscriptions, a separate request must always be sent by email to the relevant All-Connects service address, without prejudice to the application of Article 4.
Article 7 | Payments
7.1.Unless otherwise stated in the invoice terms and conditions, the invoiced amounts are due on the invoice date and payable no later than the due date of the invoice in question.
The billing period starts on the first day of the month following the installation date. The days between the installation date and the start of billing are charged pro rata at the agreed license prices.
7.2.Payments are generally made by debit or credit card, or in cash for amounts under €3,000.00. Cash payments are made when the funds are transferred to All-Connects' registered office, for which a written receipt is always issued. All other payments are made when the full amount due has been irrevocably received in All-Connects' bank account.
7.3.Invoices can only be validly contested within a period of ten (10) calendar days after the invoice date, by means of a registered letter containing a detailed explanation.
7.4.In the event of late payment, interest on arrears shall be payable by operation of law and without notice of default, as provided for in Article 5 of the Act of August 2, 2002, on combating late payment in commercial transactions, calculated from the due date of the invoice. In addition, a fixed compensation of 10% of the principal amount due, with a minimum of €50.00, shall be payable by operation of law and without notice of default, without prejudice to All-Connects' right to prove higher damages. Any legal interest and court costs are not included in this. For invoices under €25.00 excluding VAT, a surcharge of €10.00 will be charged for administrative costs.
7.5.If an invoice is not paid on its due date, all outstanding invoices and invoices in other concluded agreements in the name of the same customer shall become immediately due and payable by operation of law.
7.6.In the event of late payment, All-Connects is also entitled to suspend the performance of its obligations under all current agreements. The delivery date or period shall be suspended by operation of law, without prejudice to the customer's payment obligation. In any event, All-Connects shall only be obliged to deliver after full payment by the customer.
7.9. All products remain the property of All-Connects until full payment has been made for everything owed to All-Connects under the agreement.
If the customer fails to pay, All-Connects is entitled, both in relation to the customer and in relation to any third party, to assert its right of ownership and to demand the return of the products without having to take legal action.
Any reduction in the value of the products, as well as the costs incurred, will be charged by All-Connects.
By accepting these general terms and conditions, the customer grants All-Connects a conventional general lien as security for all outstanding claims that may arise from agreements between the Parties.
Article 8 | Complaints
8.1.The products delivered by All-Connects must be inspected by the customer upon receipt. Any immediately visible defects must be reported by the customer directly to All-Connects in writing within forty-eight (48) hours.
8.2.The customer undertakes to inspect the products immediately upon receipt in accordance with all procedures customary in the sector. Complaints regarding defects that become apparent after this thorough inspection must be reported to All-Connects by registered letter within a period of five (5) calendar days after receipt.
8.3.Complaints relating to any of the qualities mentioned in Articles 9.1 or 9.2 of these general terms and conditions that are formulated outside the periods specified in these articles shall in no case give rise to any liability on the part of All-Connects.
8.4.Complaints relating to hidden defects that do not fall under the provisions of Articles 9.1 to 9.2 must be reported by the customer to All-Connects by registered letter without delay, and at the latest within five (5) calendar days after the customer became aware or could reasonably have become aware of them. In that case, the customer and All-Connects will agree between themselves whether immediate repair by (an employee of) All-Connects on site and/or immediate replacement of the product in question is necessary.
If this defect/damage to the product is attributable to the customer, the costs associated with this immediate intervention by All-Connects—in addition to compensation for the defect/damage itself—will be borne by the customer.
Under no circumstances may the customer claim any additional compensation from All-Connects for the defect/damage to the product, even if the defect/damage is not attributable to the customer.
8.5.Complaints regarding the delivery or conformity of the products do not suspend the customer's payment obligation.
Article 9 | Liability
9.1.Without prejudice to any mandatory legislation to the contrary and except in cases of fraud, intent or gross negligence on the part of All-Connects or one of its appointees, All-Connects shall not be liable for any damage caused by failure to comply with its own obligations arising from the agreement, unless this would lead to a undermining of this agreement, except in cases of force majeure.
9.2.All-Connects is not liable for malfunctions in the service, disruptions in the tracking system, and/or a reduction in the quality, completeness, and accuracy of the data sent by the tracking system when these are attributable to: - providers, such as (but not limited to): GSM-GPRS networks, satellite signals, and the internet;- the customer's improper use of the tracking system;- defects caused by improper implementation and/or configuration of the tracking system on the hardware, if the tracking system was implemented by the customer;- defective hardware on which the tracking system was implemented;
9.3.All-Connects is not liable for defects attributable to external influences, including but not limited to: legal or administrative decisions, weather conditions, fire, natural disasters, or influences caused by negligence, human error, or force majeure, such as technological changes beyond our control.
If AllConnects is temporarily or permanently unable to fulfill its own obligations (properly) due to an external cause and/or force majeure, this will result in AllConnects being temporarily or permanently released from these obligations and it cannot be held liable for any damage caused by this non-fulfillment.
9.4. The customer is responsible for providing the correct information when placing an order and/or in any other communication with All-Connects in the context of the agreement. All-Connects is in no way liable for damage resulting from incorrect information provided by the customer.
9.5.If All-Connects' liability can still be upheld, All-Connects has the right, at its sole discretion, to discharge itself of any obligation by repairing or replacing the defective product.
9.6.If All-Connects' liability can still be upheld, that liability shall in any case be limited to a maximum of the sum of the amounts collected by All-Connects from the customer during the past twelve months in connection with the agreement in question and in any case to that part of the assignment to which the liability relates. If the damage is covered by insurance, All-Connects NV's liability shall in any case be limited to the amount actually paid out by its insurer.
9.7. The application of Article 6.3 of the Civil Code is expressly excluded from the legal relationship between All-Connects and the customer. This means that:
Article 10 | Intellectual rights
10.1. The agreement between All-Connects and the customer does not include any transfer of intellectual property rights or know-how from All-Connects to the customer.
10.2. The customer is granted a non-transferable and non-exclusive license with regard to the use of the software that forms part of the Tracking System.
Article 11 | Unlawful use
11.1.If the customer uses products or services purchased from All-Connects in a manner that is not in accordance with the applicable legal framework, the customer is obliged, without prejudice to All-Connects' right to terminate the contracts with successive performances in such circumstances at the customer's expense and to claim appropriate compensation, indemnify All-Connects for all damage, losses, and/or claims from third parties that All-Connects may face as a result of this use.
11.2. It is strictly prohibited to use ALL-CONNECTS SIM cards for any purpose other than that for which they are intended. Any unauthorized use of SIM cards will expose the subscriber to a fine of at least 500 euros on top of the communication costs, as well as legal proceedings. Responsibility for the use of the data from the (tracking) system lies solely with the subscriber, who must comply with the relevant legislation (e.g., privacy law).
Article 12 | Working environment conditions on site
12.1. Ifinstallation, maintenance, or repair takes place at the customer's location, the working environment must meet the following conditions:
12.2. Ifone or more of these conditions are not met, All-Connects reserves the right to refuse the work. In that case, this will be considered ano-show, with the associated costs as specified in Article 14 applying.
Article 13 | Change of location or address
13.1. Ifthe vehicle, machine, or equipment is located at an address other than the one originally communicated, and the work must be carried out there, this must be reported at least two full working days before the start of the appointment.
13.2. Thisnotification must always be made with:
Article 14 | Cancellation and no-show by the customer
14.1. Ifthe customer cancels an appointment less than two full working days before the scheduled start time, the cost of a minor intervention will be charged.
14.2. In the event ofa no-show by the vehicle and/or driver at the time of the appointment, the cost of a basic installation will be charged.
Article 15 | Cancellation by All-Connects
15.1. All-Connectsreserves the right to cancel up to 2 business days before the start of an appointment, without this giving rise to any compensation.
Article 16 | Additional work, waiting times, and travel
16.1. Alladditional work, waiting times, and additional travel will be invoiced at the current rates at that time.
16.2. Anyadditional materials used (such as relays, cables, or other parts) will be charged separately.
Article 17 | Termination of subscriptions
17.1. A maintenance, repair, or installation appointment does not automatically result in the termination of subscriptions.
17.2. To cancel subscriptions, a separate request must always be sent by email to the relevant AllConnects service address.
Article 18 | Working days and working hours
18.1. All-Connects' standard working days are:
Article 19 | Transfer of the agreement
19.1.All-Connects is entitled to transfer the agreement with the customer in whole or in part, provided that the customer is notified. If the customer does not respond to the notification within a period of 5 calendar days, the customer tacitly agrees to this. If the customer objects to the transfer within a period of 5 calendar days, the customer has the right to unilaterally terminate this agreement without being liable for any termination compensation.
19.2.The customer is not entitled to transfer the agreement in whole or in part, unless expressly agreed in writing by All-Connects.
Article 20 | Severability
20.1.The invalidity of one or more clauses in these general terms and conditions or part thereof shall not affect the validity and applicability of the other clauses and/or the remainder of the provision in question.
Article 21 | Notifications
21.1.All communications must be sent by registered letter to the address stated in these general terms and conditions and shall be deemed to have been received:
Article 22 | Privacy
22.1.The processing of personal data of customers and other contacts is carried out in accordance with All-Connects' privacy statement. The document is available via thislink(https://www.all-connects.be/nl/privacy-policy).
Article 23 | AI disclaimer
23.1. AllConnects consciously uses AI technology to make our content, images, and suggestions smarter, faster, and more tailored. For example, AI supports product descriptions, blog articles, chatbot responses, and personalized recommendations. We strive for accurate and valuable content, and combine AI with human oversight to ensure quality and reliability. However, AI can sometimes contain inaccuracies, outdated information, or interpretation errors—this may be related to the data or algorithms used.
23.2. Always check important matters yourself or contact our customer service department. Use content at your own risk. AllConnects is not liable for errors or misinterpretations.
Article 24 | Applicable law & competent courts
24.1.Any disputes arising from the agreement between All-Connects and the customer shall be governed exclusively by Belgian law.
24.2. The courts of the district in which All-Connects has its registered office shall have jurisdiction, without prejudice to the Seller’s right to designate another competent court.
