AllConnects is a Belgian provider of fleet and asset management software based in Kontich, in business since 2002. At AllConnects, communication via chat takes place through FLEET.connect and the apps for managers and drivers: office and field staff send each other direct messages and group messages, share photos, documents, and location information, and messages are also sent to Garmin navigation devices or via text message. locations; messages are also sent to Garmin navigation devices or via text message.
One place for all communication with your drivers
These days, communication with drivers on the road often involves a mix of phone calls, WhatsApp, text messages, and emails. No one can remember afterward which arrangement was made where, and a photo of a delivery receipt is stored on just one colleague’s cell phone.
The chat feature is built into FLEET.connect and the apps your team already uses. All messages, photos, documents, and locations are stored in one place, linked to the correct vehicle and the correct employee.
Fewer tools, fewer misunderstandings
No separate messaging app alongside your fleet management system. When you view the schedule or trip history, you can chat with the corresponding driver right from that same screen.
Clarity When Things Get Tense
In the event of a malfunction, damage, or late delivery, the driver immediately sends a photo . You respond with instructions, and they’re in writing.
Can be found later
Every message and every file is saved. This is useful for discussions with a customer, an insurance file, or an internal audit.
Even without cell service
If your driver is traveling internationally or is in an area without coverage, your message will be sent via text message or to his Garmin device.
What the chat feature can do
Direct messages and group chats
Send a message to a single driver or to an entire crew, for example, to notify them of a shift or a change in worksite.
Sharing files and locations
Documents, photos, and coordinates are exchanged between the office and the field. Everything is compiled into a single overview, which can also be accessed outside of the call.
Text Messages and Garmin Messages
Reach drivers who are offline or working outside the app. This is especially useful for international transport and long trips.
Search in conversations
Search for a message, a file, or a conversation across individual chats, groups, and departments.
Department Rooms
Shared calls by department, so that logistics, technical support, and accounting each have their own line of communication with the driver.
In the apps for managers and drivers
Available in the AllConnects apps for Android and iOS. Your drivers don't need a second app in addition to the one they already use.
Department Rooms: Everyone Sees the Same Conversation
With just a handful of delivery vans, direct messages are sufficient. But as soon as multiple departments are in contact with the same drivers, things fall apart: the scheduling department calls, the technical department sends a message, and the accounting department sends an email—each separately and without knowing what the others have said.
A department chat is a shared conversation for each shift. Everyone who is added to it sees the same messages as the driver. Instead of dozens of separate chats, you have one clear thread per department.
Messages and files in your own software
Using the API, you can integrate the chat with the systems you already use. This way, a delivery receipt or an expense report that your driver sends you goes straight into your accounting or planning software, without anyone having to enter it manually.
View the API integrationsFrequently Asked Questions About Communicating via Chat
What is AllConnects' chat feature?
It is FLEET.connect's built-in messaging tool, which allows the office and drivers to send messages to each other, share files and locations, and organize communication by department.
Do my drivers need a separate app for that?
No. The chat feature is part of the AllConnects app that your drivers already use for their trips, forms, and checklists, on both Android and iOS.
What are department rooms?
A department chat is a shared conversation for a single shift. Everyone added to it sees the same conversation with the driver.
Larger companies usually have two or more offices, such as one for planning, one for technical support, and one for accounting.
Can I integrate the chat with my own software?
Yes, through the API. Messages and files that your driver sends will then automatically be imported into your accounting, scheduling, or ERP system.
Can I contact a driver who is offline?
Yes. If your driver has no cell service or the app isn't working, you can reach him via text message or through his Garmin navigation device.
Where can I find the photos and documents that were forwarded?
All shared files remain available in the conversation itself and in a separate file list, so you can still find them months later without having to search through the conversation.
Are messages deleted over time?
Not by default. Messages and files are retained for as long as the conversation or department space exists. If you want to set retention periods in accordance with your own privacy policy, you can do so.
All communication with your drivers in one place?
In a half-hour demo, we’ll show you how a message, a photo, or a document is sent to the right colleague, how to organize conversations by department, and how to reach drivers who are temporarily out of range.
Our strength? The AllConnects team.
Local player
At AllConnects we believe that working locally is more efficient and relevant. As a Flemish company we have a strong network of local partners and in-depth knowledge of the regional market. This enables us to provide direct, fast and personal support.
Future Proof Technology
Our hardware is future-proofed and tested for performance and durability. By passing rigorous testing, we ensure a smooth installation that gets your team up and running quickly with minimal downtime.
VIP End-to-End Customer Experience
At AllConnects, we make a difference for our customers every day. Our commitment to excellence extends beyond products; it is our promise to provide unparalleled service. This begins with the first contact and remains our highest priority.
