You’ve chosen the software. The hardware is installed. But after two weeks, no one knows how to create a report, notifications are set up incorrectly, and half the employees have stopped using the app.
Sound familiar? If so, the problem usually isn’t with the software—it’s with the rollout. That’s why AllConnects invests just as much attention in onboarding as it does in the technology itself.
Why Onboarding Makes a Difference
A good telematics platform or management platform only delivers value when people actually use it effectively. Without guidance during software implementation, we see all too often that companies:
- use only a small portion of the features
- never consult the reports because they don't know where they are
- Configuring error messages incorrectly, resulting in no usable data
- losing employees who drop out because they don't understand the app
A well-planned implementation of telematics software doesn't start with the technology—it starts with the people who use it. Effective onboarding ensures that you'll see a return on your investment faster and that employees will gain confidence in the system.
That's the core of everything we do at AllConnects when it comes to onboarding and coaching.
Two types of users, one streamlined approach
When launching a telematics or management platform, there are typically two types of users, each with different needs.
The manager or person in charge
They work at a desk, using a desktop or laptop. They set up the platform, analyze reports, configure zones, and use the data to make decisions. User training for this group focuses on the management platform and all its available features.
The employee on site
The driver, the site manager, the technician. They all have a smartphone or tablet at their fingertips. They want to be able to log in quickly and perform their tasks without needing a detailed manual. For them, the onboarding process has been deliberately kept simple and focused.
The 5 steps of our onboarding process
When implementing a fleet management system or management platform, we guide each client through a set process. Not just as a formality, but because we know that a structured approach makes all the difference.
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1Welcome & ScheduleAs soon as the contract is signed, our service desk will contact you. We'll schedule the installation, and you'll receive a welcome email with all the practical information and access to your personal customer portal.
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2PreparationWe'll confirm the date, location, and technician. In the meantime, we'll send you the app download links and an introductory video so you can start exploring the platform before the installation.
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3Platform & LoginShortly before installation, you will receive your personal login credentials. You will log in to the platform, set your password, and get a first look at the interface.
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4Customized TrainingAfter installation, we’ll provide hands-on software training —either online or at your location. We don’t just go through all the features; we focus on what your business needs right now. Do you mainly use maintenance planning? Then we’ll start with that. Would you like to learn how to create reports first? Then we’ll focus on that.
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5Live & SupportYou’re up and running. Our service desk is available through a central ticketing system to assist you with anything you encounter moving forward. Even after the initial setup, you can still reach us.
Everything in one place: your personal customer portal
After the fleet management or team management onboarding, you won't need to search for manuals or old emails. Every customer has access to a personal customer portal—a dedicated web page that you can consult at any time.
This isn't just useful during startup—it's also helpful when new employees join or when you want to revisit a feature you haven't used in a while.
For the manager: the management platforms
Our three platforms are web-based environments that you access in your browser, designed for people who work with data on a daily basis.
For field staff: the mobile apps
In addition to our web platforms, we also offer mobile apps for employees who work on the go. We’ve intentionally kept the onboarding process simple for these employees: login credentials, a direct download link, and a short instructional video in Dutch, French, and English.
We remain available even after the onboarding process
Many vendors disappear as soon as the software goes live. Not AllConnects. Even after the launch, you can still count on:
- Service desk via tickets for technical questions and follow-up
- Additional training when new employees join the team or when you want to explore roles in greater depth
- Manuals and instructional videos in your personal customer portal, always available
- Support for expansions — additional vehicles, new modules, additional users
That reflects who we are: "Boost fleet & asset efficiency — with a team that cares."
Curious to see what your onboarding process looks like?
Schedule a no-obligation consultation with one of our advisors.
