Source
This customer case is based on a blog by our partner Mapon, who implemented the solution at Keskkonnahooldus in Estonia. As Mapon's local partner, we regularly share insights and best practices from their international expertise.
What if, as a city department, you have to go out in the field every day to check that your crews are doing their jobs properly? For Keskkonnahooldus Eesti OÜ, a large maintenance company in Estonia, that was the reality for years. Until they switched to video tracking: cameras linked to GPS tracking that today save them hours of time every day - AND less damage to their garbage trucks and street sweepers.
From wet-finger work to informed insights
Keskkonnahooldus' responsibilities include street cleaning, snow removal and garbage collection in urban environments. Their vehicles - such as sweepers, container trucks and garbage trucks - are heavy, expensive and intensive in use.
Until recently, drivers had to take their own photos of awkward situations - for example, improperly parked cars or obstacles - and send them to their supervisor via an app. That took time, was distracting during work and caused frustration.
Thanks to video tracking, that's a thing of the past. All images are automatically captured and linked to location and time. A person in charge now only needs to look up the right video clip and can share it with the customer immediately if necessary.
GPS and video images in one clear system
With video tracking, camera images and location data from each vehicle are transmitted live to a central platform. Images around the vehicle as well as inside the cabin are captured and stored.
Thus, the shift supervisor:
Monitor drivers' working methods and driving style
Analyze incidents or claims
handle customer inquiries faster with visual evidence
coach new employees with real life examples
"I used to have to go on site myself to make sure everything was running smoothly. Now I just log in, watch 10 minutes per driver, and I know enough." - Maksim, Keskkonnahooldus
Video tracking as a learning tool, not a control tool
Important: The system is not used to continuously monitor drivers, but to learn together and increase quality. Images are only viewed in case of deviations or for coaching. This ensures greater transparency and mutual trust.
The result? Fewer mistakes, less damage, AND a safer work environment.
Images as evidence in case of complaints and ambiguities
The city regularly receives complaints from residents such as: "The sweeper did not pass" or "The snow was not cleared." In the past, a driver would then have to manually take a picture and forward it.
Today, the person in charge simply looks up the right fragment in the system, takes a screenshot or short video, and sends it on. Done. Even if a street is full of leaves 10 minutes later, it can be perfectly demonstrated that the work was done correctly.
That transparency creates trust - with customers and with our own team.
Drivers ask to check images themselves
When the cameras were installed, there was some initial reluctance among drivers. Understandably so. But once it became clear that no audio is being recorded and that the cameras are aimed at the road and not the cab, those concerns disappeared.
Even more: today, drivers themselves ask their supervisor to view images when there is a discussion or a situation was unclear. The cameras have since become an accepted tool.
"We use the cameras not to monitor everyone, but to help drivers realize that we can watch and thus improve together, " - says the representative of Keskkonnahooldus
Working in complex urban environments requires more than GPS alone
Keskkonnahooldus' vehicles drive daily in busy city centers with many obstacles: parked cars, narrow passages, temporary signage... In such situations, GPS falls short.
Thanks to cameras, management literally gets a view of what's happening. This allows them to make faster and more accurate decisions - without on-site monitoring, endless phone calls or guesswork.
Expansion in the works
In the future, Keskkonnahooldus wants to replace all their conventional GPS trackers with systems with integrated video tracking. Not only for street sweepers, but also for:
Vehicles of hand crews (e.g., for park maintenance)
winter services with snowplows and gritters
They are thinking of front, rear and side cameras to capture the entire work area. All perfectly tailored to the needs of their fleet.
What your organization can take away from this
Do you work as a municipality, city or private partner in waste management or public cleaning? Then no doubt you recognize this:
discussions about damages or customer inquiries without evidence
drivers distracted by taking pictures
wasted time due to physical checks in the field
uncertainty about the effective performance of tasks
With video tracking, you finally get rid of those blind spots. You save time, increase transparency AND work more safely.
AllConnects: your partner for smart waste management
At AllConnects, we help cities and maintenance departments manage their vehicles smarter and safer. Our combination of GPS tracking, camera technology and easy-to-use dashboards gives you full visibility into what's really happening.
- Dutch-speaking guidance from a to z
- Experience with both public and private services
- Installation, configuration and training included
- Local support in your own language
Want to know more about dashcam cameras for your fleet or machinery? You can read all about it on our product page.
Ready to step up to efficient waste management?
Want to discover for yourself what video tracking can do for your garbage trucks, sweepers or hand plows? Then book a free demo. We'll show you live how it works - and what insights you can get from it right away.
Request your demo here or contact us using the form below!
Hilde Lavrijssen
Marketing Manager — AllConnects BV
Hilde closely follows Belgian legislation on mobility, fleet management, and time tracking and translates it into practical insights for companies in the transportation industry.
