Asaniverko is an installation company based in Boom that has been performing maintenance, repairs, and replacements of central heating boilers at customers' homes and on location since 1994. Since 2021, Asaniverko has been using LIVE.connect to display the hours worked by its technicians per intervention, ensuring that disputed invoices are answered with figures.
The solution lives up to its promises, the service is more than okay, and the value for money is fair.
About Asaniverko
Asaniverko from Boom started in 1994. The technicians carry out maintenance, repairs, and replacements of central heating boilers and drive a company car through their assigned region every day. They know their trade and work with a high degree of autonomy, always aware that they represent Asaniverko.
The challenge: customers who dispute the invoice
The technicians recorded their hours worked and the materials used, and submitted all the data in the evening for invoicing. That was time-consuming work. Even more annoying was when a customer, sometimes weeks after the intervention, questioned the billed hours.
With GPS tracking, Asaniverko could accurately track which technician was working at which customer, and for how long. However, this was not possible with the system installed in the vehicles at the time.
Why Asaniverko switched
CEO Marc Broodhaers explains why intervention was necessary:
The solution from our former Dutch partner did not meet our expectations at all. The GPS connection often left much to be desired, and registering and calculating hours worked proved impossible. When problems arose—and we experienced them regularly—the service provided was also substandard.
Asaniverko found a new partner nearby, in Kontich.
We went to seek advice at the local AllConnects, and the feeling was immediately right. They not only understood our situation but already had a tailor-made solution ready. Moreover, they guaranteed us good follow-up and after-sales service. After previous bad experiences, this was music to our ears.
An installation without downtime
The AllConnects service team was flexible, and further follow-up could be handled by phone.
The installation phase was divided into two parts so that we could still send enough vehicles onto the track.
We are already noticing that agreements are being strictly adhered to.
The result: reliable data, less administration
Asaniverko works with LIVE.connect. Both FLEET.connect and LIVE.connect track your vehicles, but you choose LIVE.connect when you want to combine this with team management.
Management and employees are satisfied: the system works and provides reliable data that is retained, even long after the intervention.
Hours demonstrable per intervention
A printed report is sufficient to convince a hesitant customer. Read more about time tracking .
Less administration
Collecting site reports and coding information is no longer necessary. Everything runs digitally, without the risk of transcription errors.
Schedule urgent interventions faster
With live tracking, Asaniverko sees which technician is closest to an urgent call.
Data can always be found
The reports of each intervention remain available, even weeks or months later.
It is very convenient that we can monitor the daily routine of every employee in real time. As soon as an urgent intervention is needed somewhere, we know if and for which technician we can schedule it. We no longer have to disturb anyone while they are working.
No more discussions about hours worked?
We would be happy to review with you how you record your technicians' hours per customer, so that every invoice is accurate and verifiable.
